Shipping Policy

Last updated: 2026-06-19

This Shipping Policy explains how Secret Hour ships orders placed through https://thesecrethour.com.

Order Processing Time

Most orders are processed within 1-3 business days after payment authorization and order review. Orders are not processed on weekends or public holidays. Processing times may be longer during peak periods, promotional periods, holidays, or when additional order verification is required.

Shipping Destinations

We currently offer shipping to the following destinations when available at checkout: United States, United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore. If your destination is not available during checkout, then we currently do not offer shipping to that location.

Shipping Rates and Delivery Estimates

Shipping rates, available shipping methods, and estimated delivery times are calculated and displayed at checkout based on your shipping address and order details. Delivery estimates are not guarantees and may be affected by carrier delays, customs processing, weather, holidays, or other events outside our control.

Shipment Delays and Cancellation Rights

If we cannot ship your order within the stated processing time or within any delivery timeframe promised at checkout, we will notify you when required and provide an updated estimate. Where required by applicable law, you may have the option to cancel the delayed order and receive a refund.

If an order cannot be fulfilled, we may cancel the order and issue a refund to the original payment method.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may be assessed by the destination country. These charges are the responsibility of the customer unless they are collected during checkout.

Order Tracking

When tracking is available, you will receive tracking information by email after your order ships. Tracking updates may take time to appear after the carrier receives the package.

Incorrect Addresses and Undeliverable Packages

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed delivery, returned packages, or additional shipping charges caused by incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your package appears delayed or missing, please contact us at hello@thesecrethour.com with your order number. We will help review the shipment information and work with the carrier where possible.

Contact

If you have questions about shipping, contact us at hello@thesecrethour.com.