SECRET HOUR
Frequently Asked Questions
Straightforward answers before and after checkout.
SHOPPING
What does Secret Hour sell?
Secret Hour offers self-designed lingerie, bodysuits, sleepwear, costumes, and accessories for personal styling, special occasions, and gifting.
How do I choose a size?
Start with the Size Guide, then check the size selector and any fit notes on the individual product page.
Can I change or cancel an order?
Contact us as soon as possible after checkout. We will try to help before fulfillment begins, but changes cannot be guaranteed after processing starts.
ORDERS AND DELIVERY
How do I track an order?
When tracking is available, it is emailed after the order ships. Check your shipping confirmation first, then contact support if you need help.
When will my order arrive?
Available shipping options and delivery estimates are shown at checkout. Processing time is usually 1–3 business days before shipment.
Will I pay duties or taxes?
International orders may be assessed duties, taxes, or import fees by the destination country when they are not collected at checkout.
RETURNS AND PRODUCT CARE
Can I return intimate apparel?
Eligible items must meet the conditions on our Shipping & Returns page. Hygiene liners, tags, seals, and packaging must remain intact.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and photos. We will review the issue and advise on a resolution.
How should I care for my item?
Follow the care label and product page instructions. Delicate lingerie often benefits from gentle washing and air drying.