SECRET HOUR

Order Support

A practical guide for tracking, updating, and resolving an order.

HOW WE CAN HELP

  1. 01

    Find your confirmation email.

    Keep your order number and the email used at checkout ready. Tracking details are sent after dispatch when available.

  2. 02

    Tell us the exact issue.

    Choose delivery, an order change, a damaged item, a fit question, or another concern so your message reaches the right place.

  3. 03

    Include photos when relevant.

    For damage, defects, or an incorrect item, clear photos of the product and packaging help us review your request faster.

COMMON REQUESTS

Where is my order?

Use the tracking link in your shipping confirmation. If tracking has not updated for several business days, contact us with your order number.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help before fulfillment begins, but changes and cancellations cannot be guaranteed once processing has started.

My item is damaged or incorrect.

Send your order number, a short description, and clear photos through the contact form. Please keep the original packaging until the request is resolved.

I need a fit recommendation.

Tell us the product name, your usual size, and any relevant measurements or fit preferences. We will point you to the most useful product information.

Before you write

Including the order number, checkout email, product name, and photos where relevant helps us resolve requests more efficiently.

Contact support